1. How can I place an order?
Browse our range, pick the product and quantity you want, and click "Add to Cart." When you are ready, proceed to checkout, enter your shipping and payment details, and confirm your order.
2. What payment methods do you accept?
You can see every payment option available to you at checkout, including major credit and debit cards. Your order is only confirmed once payment is successfully authorised.
3. Are your products authentic?
Yes. We source only from authorised brand channels and distributors. Every item ships sealed in its original packaging, and we check batch numbers and expiry dates before dispatch.
4. How can I track my order?
You can track your order from the order tracking page using your order number. Registered users can also see live status under their account.
5. What is your return policy?
Because cosmetics and personal care products are hygiene-sensitive, we accept returns only on items that are unopened, unused and still sealed in their original packaging. Raise a return request within 7 days of delivery. Damaged, defective or incorrect items are always eligible for a replacement or refund, whether or not the seal is intact.
6. How long will delivery take?
Orders are usually dispatched within 1-2 business days. Delivery timelines vary by location and the shipping method you choose at checkout.
7. Can I change or cancel my order after placing it?
You can cancel or amend an order for a short window after it is placed, before it has been dispatched. Please contact our support team as soon as possible.
8. How should I store my products?
Keep cosmetics and fragrances away from direct sunlight and heat. Once opened, use the product within the period-after-opening window shown on the pack, marked as a small open-jar symbol with a number of months.
9. What if a product does not suit my skin?
We recommend patch-testing any new skincare or cosmetic product before full use. If you have sensitive skin or a known allergy, please check the ingredient list on the product page first. If you react to a product, stop using it and contact us.
10. How do I apply a discount code?
Enter your code in the "Promo Code" field at checkout. The discount will be reflected in your order total before you pay.
11. Is my payment information secure?
Yes. Payments are processed over encrypted connections by our payment partners. We do not store your card details on our servers.
12. What should I do if I receive a damaged or incorrect item?
Please contact our support team within 48 hours of delivery, with photographs of the item and packaging. We will arrange a replacement or refund.
13. Can I create a wishlist?
Yes. Click the heart icon on any product page to save it to your wishlist.
14. What should I do if I forget my password?
Click "Forgot Password" on the login page. You will receive an email with instructions to reset it.
15. How can I contact customer support?
You can reach us through the contact form on our website, or from the support menu once you are logged in. We reply to every query we receive.